Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag a payout issue at a site we cover? This page explains how to reach the Online Casinos team and what we can (and can't) help with.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods. Please include the name of the casino you're asking about and, if relevant, the state you're playing from — US online gambling rules vary by jurisdiction, and that context helps us give a useful answer.
What we can help with
- Review accuracy: If you think a rating, bonus figure, or payout claim on one of our pages is out of date, tell us and we'll check it against the operator's current terms.
- General site questions: How our rankings work, what our editorial process looks at, or how we handle commercial relationships with the operators listed on concealedcampus.org.
- Corrections: Broken links, outdated licence details, or bonus terms that have changed since publication.
- Story tips: If a newly licensed casino launches in your state, or an operator changes its withdrawal process, we're happy to hear about it.
What we can't help with
We're an independent research and comparison site, not a casino operator, payment processor, or regulator. That means a few things sit outside what we can resolve directly:
- Account issues, deposits, or withdrawals: If a payout is delayed or your account has been restricted at a specific casino, that has to be raised with that operator's own customer support team, since only they can access your account.
- Disputes over bonus terms: Wagering requirements, expiry dates, and withdrawal caps are set by each operator. We can point you to where these are usually disclosed, but we can't overturn a casino's decision on your account.
- Legal or financial advice: We provide general information about how online casinos operate in the US, not personalised advice about your specific situation.
If you're dealing with an unresolved dispute, most licensed US operators publish a complaints process on their own site, and several states also offer a route to escalate complaints to the relevant gaming authority.
Concerned about your gambling?
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please don't wait to reach out for support. Our Responsible Gambling page lists self-exclusion programmes, deposit and time-limit tools, and national support organisations that can help, regardless of which casino you play at.
How our reviews and rankings work
Before you get in touch about a specific ranking, it may help to know how we put our comparisons together. We assess licensed, regulated operators against factors like payout speed, banking options, game selection, and bonus terms. Some of the casinos featured on concealedcampus.org pay us a commission if a reader signs up through our site — this never determines their position in our rankings, and we disclose it wherever offers appear. You can read more about our editorial standards on the About Us page, and our full site terms are set out in our Terms and Conditions.
Before you write in
A few quick checks can save you time:
- Check the casino's own help centre or live chat first for account-specific issues — they can act on your account, we can't.
- Have the casino name, date, and (if applicable) your state to hand so we can look into review-related questions faster.
- For responsible gambling concerns, our Responsible Gambling page has direct links to state and national support services.
We read every message that comes in through [email protected], and we're glad to hear from readers whether it's praise, criticism, or just a question about how something works.